Plumber Pro Service & Drain, LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, chat widget, and related customer communication channels.

Information We Collect

We may collect your name, phone number, email address, service address, message details, and any other information you choose to provide when contacting us about plumbing services, customer care, or service follow-up.

We may also collect opt-in records, timestamps, communication preferences, inquiry records, service request details, website usage data, IP address, browser type, device information, and cookies or similar technologies.

How We Use Your Information

We use your information to respond to service requests, provide customer support, communicate about appointments or service-related matters, and improve our customer communication process.

We may also use your information to maintain records of communication preferences, confirm consent, operate customer communication systems, and support internal service operations.

Text Message Communications

If you provide your phone number through our chat widget or related contact channels, you may receive text messages from Plumber Pro Service & Drain, LLC related to your service request, customer care, appointment updates, or follow-up communication.

You will only receive text messages if you have opted in through our chat widget or related contact channels. Message frequency varies based on your interactions with our business. Messages will be directly related to services you have requested, customer care, appointment updates, or follow-up communication. We do not send promotional text messages without specific consent.

You can opt out at any time by replying STOP. You may reply HELP for assistance. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Information Sharing

We do not sell, rent, or trade personal information. We may share information only when needed to provide services, comply with legal requirements, or operate communication systems used to respond to customer inquiries.

We may use trusted service providers, communication platforms, SMS aggregators, and messaging providers solely to operate our services and deliver messages you have consented to receive. These providers are required to maintain confidentiality and security.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We strive to use reasonable safeguards to protect your personal information.

Cookies & Tracking Technologies

We may use cookies and similar technologies to analyze website traffic, remember preferences, improve website functionality, and better understand how visitors use our website.

You may control cookies through your browser settings. Disabling cookies may limit some website functionality.

Your Rights & Choices

You may request to access, update, or delete your personal information. You may opt out of SMS messages by replying STOP. You may withdraw consent for future communications at any time.

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites. This Privacy Policy applies only to information collected by Plumber Pro Service & Drain, LLC.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on this page with the updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Plumber Pro Service & Drain, LLC

202 Ben Burton Circle

Bogart, GA 30622

Email: [email protected]

Website: https://plumberproservice.com